I have done quite a lot of work for Interactions, an AI technology company focused on customer service. This link takes you to a page that contains several of the resources I have developed for the company, including eBooks, whitepapers, checklists, and blog posts.
This is the second ebook I did for Get Five Starts (now GatherUp). I created the ebook using existing blog posts and interviews with SMEs. The topic addressed how multi-location companies and agencies can turn Google’s newest local brand hazard -- Google Questions & Answers -- into a business-building asset.
I wrote this post based on a research paper the company commissioned to promote one of its products, Trustera. The project required an interview with one of the paper's authors and work with the marketing team to refine the deliverable.
An agency client assigned this project, which addresses the need to instill customer trust through the use of PCI-compliant credit card transactions. It focuses on Interactions Trustera technology product.
A blog post/article I wrote for Contently's publication, The Content Strategist, on content marketing SEO tools.
This article, written under the CEO's byline, compares and contrasts chatbot technology with the company's intelligent automation technology.
I edited and revised this ebook for the client.
One of my newer posts for my client SCP Health focuses on the topic of building interdisciplinary healthcare teams. Most posts I write for the client are born from interviews with SMEs but this one was the result of my own research.
This article, how business owners can claim the Qualified Business Income deduction, took a lot of time, some interviews, and research. Even the CPA I spoke with said it was a tough subject!
As people, businesses, schools, organizations, and the government recover from COVID-19, so, too, must hospitals and health systems. This post outlines four ways to help hospitals restore staff and physician satisfaction and trust.